At The Little Luxe, we strive to provide high-quality products and excellent customer service.
Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Once an order has been shipped or is out for delivery, it cannot be cancelled.
- Customers may refuse delivery if they no longer wish to accept the order after shipment.
Return & Replacement Policy
We accept returns or replacements only if the product received is damaged, defective, or incorrect.
- Any such issue must be reported within 48 hours of receiving the order.
- To process a claim, customers may be required to provide photos or videos of the product and packaging.
- For major issues such as significantly damaged products or missing items, an unboxing video is strongly recommended and may be required to process the claim.
Non-Returnable Items
- Earrings and certain personal accessories cannot be returned unless they are damaged, defective, or incorrectly delivered, due to hygiene and safety reasons.
- Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or replacement.
Refund Policy
- Once the returned item has been inspected and approved, the refund will be initiated to the original payment method used for the purchase.
- Refunds are typically processed within 5–7 business days. However, the actual credit time may vary depending on your bank, Razorpay, PhonePe, or other payment service providers.
- Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
Contact Us
For any questions regarding cancellations, returns, or refunds, please contact us through our website, email, or WhatsApp support.
Email: store.littleluxe@gmail.com
Phone/WhatsApp: +91 7736114677