Returns & Exchanges

Important Information Before Purchase

The product images displayed on our website are AI-generated for presentation purposes. While we ensure the design closely matches the actual product, slight differences in colour, finishing, size, or detailing may occur in real products.

If you would like to see real product photos or videos before placing your order, feel free to contact us on WhatsApp. We will gladly share actual product images/videos whenever available.

Before dispatching your order, we will send you the actual product photos on WhatsApp for confirmation.

Eligibility for Returns & Exchanges

We accept returns or exchanges only if the product received is damaged, defective, or incorrect. Issues must be reported within 48 hours of receiving the order.

• The item must be unused and in the same condition as received.
• The item must have its original packaging with tags intact.
• Items purchased on sale or at a discount may not be eligible for return or exchange unless received damaged or defective.
• Products damaged due to misuse, improper handling, or normal wear are not eligible for return.

Non-Returnable Items

• Earrings and certain personal accessories cannot be returned unless they are damaged, defective, or incorrectly delivered, due to hygiene and safety reasons.
• Products damaged after delivery due to misuse or improper handling.

How to Request a Return

Contact us on WhatsApp within 48 hours of delivery with your order details and photos or videos of the product and packaging. For major issues such as significantly damaged goods or missing items, an unboxing video is strongly recommended and may be required to process your claim. Our team will review the request and guide you with the next steps.

Refunds

Once your returned product is received and inspected, we will notify you of the outcome.

Approved refunds will be initiated to the original payment method within 5–7 business days. Actual credit time may vary depending on your bank, Razorpay, PhonePe, or other payment service providers.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.

Cancellation

Orders can be cancelled within 24 hours of placing the order. Once an order has been shipped, it cannot be cancelled, but you may refuse delivery.

Contact Us

Email: store.littleluxe@gmail.com

Phone/WhatsApp: +91 7736114677